You can generate and review invoices for activity related to a call in Call Invoice Recording (CIR). You use standard sales order functions to post and print call invoices. In many ways they resemble standard sales order invoices.

However, call billing introduces another level of detail into the tax scenario. The call line item is the equivalent of a sales order line item. The call line can have beneath it any number of other records related to labor, expense, and item usage. On a taxable call, the tax status of each of these detail records can vary, adding a layer of complexity to the recording process.