SSM provides two basic approaches to managing coverage levels and limit amounts. In the first approach, after you set up coverage levels on contract types, you are done. Each contract derives coverage levels from its associated service type.

In the second approach, you copy limits from the service type into the contract when you create it. The limits become part of the contract, and are not found by referencing the service type. You can edit these limits or create new ones.

Options for copying service limits are also available during contract renewal. You can use the limits directly from the contract or refer back to the contract type for current effective limits.

The system monitors contract limits as you record activity in Call Activity Recording, and CAR warns you if you exceed a limit. Only the percentage of coverage affects processing in RMA Maintenance.

The approach you take is determined by the Contract Limits field in SSM Accounting Control.