QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Service Contracts
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Blanket Coverage
Blanket Coverage
In some business situations, an organization provides a level of coverage to an end user for all products of a certain type. Or, in an even more general case, you might provide coverage to an end user regardless of what product they are using. You can manage these business requirements through blanket contracts.
Blanket contracts are set up slightly differently depending on the value of Item End Users.
• When Item End Users is No, you can specify Yes in the Blanket field in the contract header. This value sets the default for the Blanket field for each end user. When Blanket is Yes for an end user, all of the end-user’s items are provided blanket coverage. You can set up some end users with blanket coverage and some without on the contract, regardless of the value of Blanket in the header.
• When Item End Users is Yes, all lines on the contract provide blanket coverage. You cannot modify this setting below the header.