QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Service Contracts
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Overlapping Coverage
Overlapping Coverage
The system does not allow an item to be covered on two different contracts with overlapping coverage dates. But some other types of overlapping coverage are allowed:
• An item can be covered by both a warranty and a contract.
• You can add an item to the same contract more than once if the service type for the two lines is different. You can use this feature to cover an item for a 24-hour day, but provide different terms and conditions, based on different service types, for days and nights.
• An item can be covered specifically on a contract at the same time it is covered by a blanket contract, either for the end user and item combination or for the end user only.