QAD 2017 Enterprise Edition
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User Guides
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Service/Support Management
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Contract Billing
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Correcting a Billing
Correcting a Billing
You cannot use Pending Invoice Maintenance (7.13.1) to correct invoices generated through contract billing. This is because an incorrect invoice reflects an incorrect contract, and you must fix the contract in the SSM functions.
Service/Support Management offers two paths for correcting billing errors: one before contract invoices are posted to Accounts Receivable and one after.
• If you have not posted the invoice, use Billing Reversal Maintenance (11.5.18.18) to delete it.
• If you have posted the invoice, create a manual credit and use Billing Date Correction (11.5.18.19).
Each time you bill a contract, the system updates the last bill, next bill, and coverage dates for the contract and each line item. If a contract has been billed in error, these dates must be reset. Billing Release to Invoice uses the next bill date to determine which contracts are eligible for billing. Reverse the next bill date value for an incorrectly billed contract so it can be re-released to invoicing.