Credit Standing and Calls
Credit Hold Option in SSM Accounting Control affects how calls are processed when the customer associated with the end user initiating the call is on credit hold or over their credit limit. This field can have one of three values:
0 (zero): Service calls are accepted regardless of the customer’s credit status.
1: Service calls are accepted, but a warning displays and the call status is updated to the hold status specified in Call Management Control.
2: Service calls are not accepted from customers who are on credit hold or who are over their credit limit. An error message displays and you cannot record the call until you set Credit Hold to No in Customer Modify.