QAD 2017 Enterprise Edition
>
User Guides
>
Service/Support Management
>
Using Pending Calls
>
Transferring Pending Calls
Transferring Pending Calls
Pending calls are typically a preliminary step before creating an actual call record. The system supports two ways of transferring pending calls to call master records:
• Use Pending Call Transfer (11.1.3.7) to create active calls for a range of pending calls. This program takes the data specified for one or more calls in Pending Call Maintenance and creates corresponding call records that can be maintained in Call Maintenance.
• Transfer calls one at a time in Pending Call Maintenance by specifying fspcup2.p as the next program to run in a pending call profile. This method provides some additional options that do not exist in Pending Call Transfer.
The system validates the data for each call before it is transferred. You can optionally ignore warnings but errors prevent a call from being successfully transferred.
Transferring a pending call:
• Copies all data from the pending call table to appropriate call-related tables, including comments, call lines, and fault codes.
• Automatically changes the pending call status from Entered to Transferred. A transferred pending call can no longer be updated in Pending Call Maintenance.
Status displays on various reports such as Pending Call Data Report (11.1.3.5). Use this report to view pending calls by date transferred. You can also archive and delete pending call records by transfer date in Pending Call Delete/Archive (11.1.3.11).