When creating a quote, you prepare a detailed estimate of the labor, expenses, and parts required to repair the item. If the item to be serviced has no contract or warranty coverage, you can simply use current list prices for items and service categories to calculate the billable amount.

Call Quote Maintenance uses service type information to identify the product line, repair and cost price lists, response time, and hours of coverage. However, even if the item is under contract or warranty, the levels and limits of coverage are not considered. The quoted repair is estimated at the full list price for items, expenses, and labor.

This approach to estimating is used because there is no way to be sure that coverage in effect on the quote open date will still be in effect on the call open date.

As a result, the actual amount billed for the call may be less than the quote. To indicate this, create master comments explaining that the prices are subject to coverage terms in effect when the quote is released.