Default Escalations
In Escalation Control, specify a default escalation to use if no other default is available. When creating calls, you can change the escalation for each call. The system searches for an escalation to use on a call as follows:
• The escalation for the end user in End User Data Maintenance
• The escalation for any call defaults in Call Default Maintenance
• The preferences of the end user in Service/Support User Preferences
• The Default Call Escalation field in Escalation Control