The Escalation Monitor examines calls depending on the frequency in Escalation Manager Pause in Escalation Control (11.1.13.24). This field defines the number of seconds that the Escalation Monitor pauses before rechecking open calls.

The escalation pause interval should be less than the shortest period of time you allow in any escalation. If the shortest time between two sequences is four hours, set Escalation Manager Pause to a value less than four hours.