Use the Engineer Utilization operational metric on the Service and Support Operational Metrics page in the Metrics folder to view a snapshot of the average engineer utilization percentage among engineers operating in a particular service area.

The average utilization for a service area equals the total engineer utilization for the service area divided by the number of engineers in that service area.

The total equals the total engineer utilization across all service areas divided by the total number of engineers across all service areas.

Click a service area to view a list of calls for that particular service area.

For details on creating or modifying operational metrics refer to Introduction to QAD Enterprise Applications User Guide.