The area site and location represent the source of repair parts for calls serviced in the area. This site can be the repair center, or the place where that area’s service organization normally gets its inventory. You can then use three or four areas relating to a particular site for controlling remote inventory.

Area site functionality lets you manage a variety of business scenarios related to site, location, work center, area, engineer scheduling and supply, and inventory control for remote locations.

The site and location for an area provide inventory issue defaults in Call Activity Recording and Material Order Maintenance if you do not define a site and location for an engineer.

You can use engineer and area sites and locations in combinations. For example, you can associate a different location with each engineer and leave the engineer Site field blank. When the engineer records activity for a call, the site for inventory issues defaults from the area but the location defaults from the one defined in Engineer Maintenance. Use this setup to track inventory issues to individual engineers.

In Default Site Maintenance, you can set up return sites based on area to manage defective or worn material returned as part of call processing. This setup is especially useful when you return items to a different site or location than you issue them from.

See Default Sites and Locations for details.