SR Queues
You can place each service request in a queue when you create it. The queue is a user-defined holding area for managing and directing SRs.
Define SR queues in SR Queue Maintenance (11.1.15.10).
SR Queue Maintenance (11.1.15.10)
When you define a queue, you specify a queue name and a description.
Queue
Enter an 8-character code identifying this queue.
Description
Enter a brief description (maximum 24 characters) of the queue to help users in understanding its purpose.
