Depot Order Collection

QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Depot Orders > Overview > Depot Order Collection

In the QAD .NET UI, you can use the Depot Order collection to access programs that let you create, process, and monitor depot orders. Typically the collection is used by employees who have a shop floor role, and by customer service representatives when handling calls from customers.

The Depot Order collection consists of the following browses:

• Depot Order browse - Lists customer-returned items for repair or replacement. The browse displays the call ID, item number, end user, status, receipt date, shipment date, and so on. This browse drives the records displayed in the other browses listed below.

• Parts List browse - Displays parts list records for the related call selected in the Depot Order browse, including item number, description, and quantity.

• Material Order browse - Displays material order-related information, including sold-to and order date information.

• Call Labor Recording browse - Displays labor activity-related information, including start and end time, engineer, work code, and service category.

• Depot Inventory Tracking browse - Displays inventory tracking information for the item, including unit of measure, lot/serial information, site, and transaction type (repair or replacement, receipt or shipment).

Functionally related programs are available by right-clicking entries in the browses. For example, right-clicking an entry in the Material Order browse allows you to launch the Material Order ATP Inquiry (11.11.7) using the currently selected record as the default. Depot order-related programs also display in the application menu.

You can define other collections of related browse and maintenance programs within the QAD .NET UI that let you browse and maintain related item, parts, and material order data that you can then save under Favorites. Use Browse Collection Maintenance to do this. For details, see QAD .NET UI Administration Guide..