Processing Returns, Rejects, and Corrections
Because consigned inventory is not invoiced until consumed, returns to stock need to occur without processing a credit invoice. Excess consigned inventory, returns, or rejects are processed using shipments with negative quantities.
Create shipments with negative quantities to process the correction or return of consigned inventory in the following cases:
• From a consigned location to an in-transit location
• From an in-transit location to stock
• From a consigned location to stock
The system determines how to process a negative shipment quantity based on your responses to prompts during shipment creation. It creates transactions and references the transaction history during inventory confirmation.
Enter a negative shipment quantity when you want to do one of the following:
• Correction
• Return-to-stores of consigned inventory
• Customer credit
When you create shipments, shippers, pre-shippers, and containers with a negative quantity, the following message displays:
WARNING: Negative quantity entered for a Consigned Line Item.
Are you correcting an earlier shipment?
At the prompt, indicate whether your shipment is a correction to an earlier shipment.
When you enter No, the system displays a second prompt:
Are you returning material from a consignment location?
When you answer Yes to either of the first two prompts—for either a correction or a return—the system returns the inventory to its former consignment location.
When you enter No to the second prompt, the system displays the following message:
Customer will be credited for quantity returned.
When you answer Yes to either of the first two prompts—for either a correction or a return—the system creates ISS-TR, ISS-RCT, and CN-SHIP transaction history records, and returns the material to stock.
When a negative shipment is not identified as a return or a correction, the system creates a credit invoice to the customer for the negative quantity using the standard ISS-SO inventory transaction.
When unconfirming a shipper with a negative inventory quantity, the system reverses the transaction. However, inventory transactions produced will be positive quantities.
The following programs process negative shipments:
• SO Container Maintenance (7.7.5)
• Pre-Shipper/Shipper Workbench (7.9.2)
• Pre-Shipper/Shipper Confirm (7.9.5)
• Pre-Shipper/Shipper Auto Confirm (7.9.7)
• Sales Order Shipper Maintenance (7.9.8)
• Sales Order Shipments (7.9.15)
• Shipper Unconfirm (7.9.21)
• Shipper Gateway (7.9.22)
• SO Batch Shipment Processor (7.25.3)
Note: If an order line cannot be consigned—for example, with RMAs and material orders—it is not eligible for the negative shipper logic.