• When the customer did not even accept the goods due to discrepancies in item or item quantity delivered. In this case, goods are returned with the original legal document. So, it is necessary to create a new legal document for the returned goods.

• The customer has already received the goods along with the issuing legal documents and wants to return the goods due to discrepancies found in the item delivery or legal documents found after goods acceptance. In this case, the customer issues a purchase return legal document, the company receives the goods, and the customer issues a Nota Fiscal. It is not necessary to create a new Nota Fiscal for the goods returned by the system itself. When the goods are received at the dock, the physical process is the same. The inventory is updated with negative quantity by a standard SO return, but the newly created or received Nota Fiscal should be linked to the received goods.