In the Service/Support Management (SSM) module, service personnel use material orders (MOs) to order repair parts for specific calls or to replenish their inventory.

EMT supports MOs in the same way it supports sales orders. When you place a confirmed MO for an EMT item, the system automatically begins EMT processing by generating a purchase order for the associated supplier and queueing it for export with EDI or EDI eCommerce.

You can also make direct allocations of MO items at your supplier’s site.

After the system automatically generates a purchase order from the confirmed MO, EMT processes material orders just like sales orders. EMT can process only transshipment items on MOs—not direct-shipment items.Change management, status tracking, and exchange of EDI documents throughout all levels of the EMT supply chain work the same way.

For more information on material orders, see QAD Service/Support Management User Guide.