DO Returns

You may want to return DO goods either when they are shipped to the In-Transit site or when they are received into the demand site/location. If you want to return DO goods after they are received into the demand site/location, you first return them into the In-Transit location and then return them from the In-Transit location to the supply site.

To return DO goods from the demand site/location to the In-Transit location, depending on the scenario, you can use DO Receipt by Pack (12.9.13) or Distributed Order Receipt (12.15.20).

• In the demand domain, use DO Receipt by Pack (12.9.13) to return pack serial ID or item serial ID from the demand site/location to the In-Transit location.

When using DO Receipt by Pack to return a pack or item serial ID, select the Correction field to indicate that you are returning packs or items on a specified DO. After you finish the DO Request frame, you can see, for corrections, that the Qty Received and the Quantity to Receive are negative. After the correction, pack and loose item serial IDs are active in the In-Transit location and linked with the DO requests.

• In the demand domain, use Distributed Order Receipt (12.15.20) to return non-serialized loose inventory from the demand site/location to the In-Transit location.

When using Distributed Order Receipt to return non-serialized loose inventory, you specify a negative quantity for the DO request. After the correction, the system increases the non-serialized loose inventory of the item in the In-Transit location.

To return DO goods from the In-Transit location to the supply site, typically follow these steps:

1 In the supply domain, use Pre-Shipper/Shipper Picking (12.9.1) to attach the serial IDs that you want to return to the return pre-shipper/shipper.

2 In the supply domain, use DO Pre-Shipper/Shipper Confirm (12.19.13) to confirm the return pre-shipper/shipper.

Use Pre-Shipper/Shipper Picking (12.9.1) to attach the serial IDs that you want to return to the return pre-shipper/shipper.

You can specify an existing DO pre-shipper/shipper or leave the Pre-Shipper/Shipper ID field blank to generate a new pre-shipper/shipper as the return pre-shipper/shipper. Make sure that the return pre-shipper/shipper has the same Ship-From and Ship-To as the original pre-shipper/shipper that was used when the pack or item was shipped out.

If you enter a serial ID that is aggregated on an active master pack, select Yes when prompted to remove it from the master pack and link it with the return pre-shipper/shipper.

If the serial ID specified is linked with the current return pre-shipper/shipper, the system prompts you to remove it from the return list. If you select Yes, the system removes the serial ID from the current pre-shipper/shipper and clears the link with the DO request. So after unpicking, the serial ID is not linked with either a DO pre-shipper/shipper or a DO request.

After picking for the return, the system links the serial IDs with the return shipper with stages remaining Active in the In-Transit location. All the lower-level packs also become linked with the same return pre-shipper.

To return an assembly pack from the In-Transit location to the supply site, in the Serial ID field, enter the assembly pack serial ID. The system retrieves the associated inventory details of the serial ID.

• When the serial ID is linked with DO requests, after picking, the system links the returned serial ID with the original DO requests. The linked DO requests can no longer be changed.

In the lower frame, the system retrieves the linked DO request and picked quantity. Quantity to Pick is automatically set to negative.

• If the assembly pack is linked with multiple DO requests, the system displays the first DO request in the DO Request frame.

You click Next and the system links the pack serial ID with the return DO pre-shipper/shipper. Inventory quantities of the linked DO requests become negative.

• If the pack contains single items, you are required to specify a DO request. Make sure that the entered DO request meets the following conditions:

• The In-Transit site/location of the entered DO request is the same as the site/location of the specified serial ID.

Then the system links the pack serial ID to the specified DO request on the return DO pre-shipper/shipper. Inventory quantity of the linked DO request becomes negative.

• When the pack contains multiple items, you cannot directly return the whole assembly pack. The system prompts you to return lower-level packs.

To return a unit pack from the In-Transit location to the supply site, in the Serial ID field, enter the serial ID of the unit pack.

If the serial ID is linked with DO requests, the DO Request frame is disabled. After picking, the serial ID becomes linked with the current return pre-shipper/shipper and the original DO requests with Inventory Quantity being negative.

If the serial ID is not linked with DO requests and the pack contains single items with a single lot and reference, you are required to specify the DO request information. Make sure that the entered DO request meets the following conditions:

• The In-Transit site/location of the entered DO request is the same as the site/location of the specified serial ID.

In the Quantity to Pick field, enter a negative quantity. The system prompts you to enter DO requests until all the quantity is assigned. Make sure that multiple requests are linked with a single DO. If you click Back before you fully pick the unit pack, the system prompts you to remove the pack from the return pre-shipper/shipper. If you answer Yes, the system clears picking information for the serial ID. This unit pack is active in the In-Transit site and neither linked with any pre-shipper/shipper nor linked with any DO request.

If the serial ID is not linked with DO requests and the pack contains single items with different lots or references, you are required to specify a single DO request. Then the whole unit pack becomes linked with the current return pre-shipper/shipper and the specified DO request with Inventory Quantity being negative.

If the serial ID is not linked with DO requests, and the pack contains multiple items, you cannot return the unit pack directly. You can only return items in the pack.

You can return items that existed in any of the following forms when they were originally shipped out:

To return such items, in the Serial ID field, enter the item serial ID. If the serial ID is now not linked with a DO request, specify a DO request. The item is linked with the specified DO request on the current pre-shipper or shipper.

In this situation, you can return discrete serialized items. If the master unit pack contains items of multiple combinations of item, lot, and reference, you can return all items of the same combination of item, lot, and reference at the same time. Both serialized items and non-serialized items are supported.

To return a serialized item, in the Serial ID field, enter the item serial ID. When prompted to remove from its parent, specify Yes.

• The unit pack contains items of a single combination of item, lot, and reference, and is linked with a single DO request.

• The unit pack contains items of multiple combinations of item, lot, and reference, and items with the same lot and reference as the entered item are linked with a single DO request.

The system then links the item serial ID with the current return pre-shipper or shipper and the original DO request with Inventory Quantity being -1.

• The master unit pack contains items of a single combination of item, lot, and reference, and is linked with multiple DO requests.

• The master unit pack contains items of multiple combinations of item, lot, and reference, and items with the same item number, lot, and reference as the entered item in the pack are linked with multiple DO requests.

After you specify the DO request, the system links the item serial ID with the current return pre-shipper or shipper and the specified DO request with Inventory Quantity being -1.

If the master unit pack contains items of multiple combinations of item, lot, and reference, you can return all items of the same combination of item, lot, and reference at the same time. Both serialized items and non-serialized items are supported. In the Serial ID field, enter the serial ID of the unit pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the unit pack, specify Yes.

• If the specified inventory is linked with multiple DO requests, or not linked with any DO request, you are required to enter DO request and quantity to pick information. The system prompts you to enter DO requests until all the quantity of the specified inventory is assigned. Make sure that multiple requests are linked with a single DO.

You can return discrete serialized items. You can also return all items of the same combination of item, lot, and reference at the lower level of the assembly pack at the same time. In this case, both serialized items and non-serialized items are supported.

To return a discrete serialized item, in the Serial ID field, enter the item serial ID. When prompted to remove from its parent, specify Yes.

The DO Request frame is disabled when lower-level items with the same item number, lot, and reference as the entered item in the assembly pack are linked with a single DO request.

• The lower-level items with the same item number, lot, and reference as the entered item in the assembly pack are linked with multiple DO requests.

After you specify the DO request, the system links the item serial ID with the current return pre-shipper or shipper and the specified DO request with Inventory Quantity being -1.

You can return all the lower-level items of the same combination of item, lot, and reference at the same time. In this case, both serialized items and non-serialized items are supported. First, in the Serial ID field, enter the serial ID of the assembly pack. Then enter the item, lot, and reference to indicate the inventory that you want to return. When prompted to remove the inventory from the assembly pack, specify Yes.

In most cases when you want to return non-serialized loose inventory, you use standard DO functionality. You use the function here to return non-serialized loose inventory from the In-Transit site to the supply site when circumstances meet all of the following conditions:

After the return, the system generates item serial IDs for the returned loose inventory in the supply site.

1 Leave the Serial ID field blank and enter the inventory location detail of the loose items that you want to return.

2 In the DO Request frame, specify a DO request. Make sure that the entered DO request meets the following conditions:

Then specify a negative quantity in the Quantity to Pick field. Make sure that there is enough loose inventory of the item in the In-Transit site. Click Next and the loose items are attached to the return pre-shipper/shipper and linked with the specified DO request.

You can enter zero in the Quantity to Pick field to unpick the inventory for the specified DO.

Use DO Pre-Shipper/Shipper Confirm to confirm the DO return pre-shipper/shipper.

After the DO return pre-shipper/shipper is confirmed, the serial IDs are returned to the supply site and active in the supply site. For the item that is serialized in the supply site, when you return non-serialized loose inventory for it, the system creates item serial IDs. The created serial IDs are also active in the supply site.