Occasionally you may have to cancel a shipment because pallets do not fit into the truck or goods were damaged while preparing to ship. When cancelling a shipment, you must modify the shipper in the system before confirming the shipment. Typically, you modify shippers using any of the system sales or distribution order shipper maintenance programs. However, when the TMS interfaces are in place, you must send the void shipment message to the TMS because the shipment was previously rated by the TMS. Use the RF Cancel Shipment (3.9) option to send a void shipment message to the TMS and cancel the shipment.

After the system exports shipment data to the TMS but before the shipment is actually voided, you cannot modify the shipper in the following programs:

System Administrators can use Shipper Export Status Update (4.15.2.26) to update the export status values that the system stores in the shipper and uses in the RF Print Paperwork (3.8) and RF Cancel Shipment (3.9) options. The system uses the status values to determine if a shipper exported to the TMS. Use this utility on an exceptional basis and only when you need to resynchronize data manually between QAD Warehousing and the TMS.