If the role is configured with permission to access a page and you still cannot reach it, it is possible that the GO option content for the URL is not up-to-date. Contact Precision Support if you believe this is the case.

It is also important to note that an error only appears when you run an option URL. It does not appear when you run a dependent URL on a screen using an AJAX call.

In this case, confirm in Options in the Web UI Dependencies field that all dependent URLs are listed as sub-options for the option URL.

The * indicates a wildcard that allows an AJAX call to perform some consolidation task on the workflow screen. If you remove the wildcard, the call does not work. You can try to run the task but nothing happens because the option data is not correct.

You can use a tool named Fiddler to check what your system is doing when you attempt to access an option or sub-option. When your system loads an option or sub-option correctly, the Fiddler log displays a 200-message, indicating that the information is loaded as expected. If you see a type-403 error, this suggests the option setup is not correct and that content is incorrect or incomplete.