Configured Products Key Issues
Demanding customers: Customers want low prices, high quality and quick delivery, but they want a product that is exactly suited to their requirements. Manufacturers need to balance the increased customer satisfaction of providing mass customization products with potential increased costs of managing complexity.
QAD Configurator enables customer service representatives (CSRs) and customers to enter orders for the customer’s exact needs — quickly and accurately without in-depth product knowledge.
Competitive pressures: Manufacturers face increasing competitive pressures to standardize products for the cost and delivery benefits while simultaneously being pushed to mass customization.
QAD Configurator allows companies to deliver the customer’s exact configuration quickly, without having to stock finished goods.
Reduce order and quote errors: When products become more complex, it can bog down the order or quote process while customer service reps check with engineering to ensure that customer requests are possible. Sometimes these communication issues between order and manufacturing result in costly rework or missed deliveries.
QAD Configurator ensures that the order or quote is for a buildable product that meets the customer’s needs — without requiring engineering intervention or review. The information passes perfectly and immediately to manufacturing for quick, error-free assembly and shipment.