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QAD Customer Management in Food and Beverage

Respond more quickly to customers by providing the right products at the right time and at the right cost:

Demand Planning: Tools to build and manage forecasts, either collaboratively or individually, based on mathematical models that utilize demand history.

Customer Relationship Management (CRM): Provides a fully functional sales and marketing automation toolset designed to improve sales and marketing productivity, including communications and scheduling tools, pipeline and forecast management and customer service.

Sales Orders: Supports order entry, tracking and reporting order status and inventory allocations in both centralized and decentralized mode. It also allows customer service representatives (CSRs) to configure the process to match the company business processes.

Customer Self Service (CSS): Provides a web storefront for self-service sales transactions and inquiries that enable suppliers to automatically take orders while reducing processing cost and time to deliver, and with a higher degree of accuracy.

Sales Quotations: Supports management of sales quotations for tracking and conversion to sales orders.

Shipment Performance: Continuously monitors shipments and tracks performance against industry metrics, including DIFOT (Delivery in Full, On Time).

Pricing: Dynamic and flexible framework for multiple price lists with effectivity dates and discounts that applies sophisticated rules to ensure best pricing.

Returned Goods Management (RMAs): Generates invoices or credits for returns and exchanged goods processing.

Data Synchronization Interface: Provides required GS1-compliant messaging for supplier-side transactions using workflow.

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