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QAD Customer Management in Life Sciences

Respond more quickly to customers by providing the right products at the right time and at the right cost:

Demand Planning: Tools to build and manage forecasts, either collaboratively or individually, based on mathematical models that utilize demand history.

Customer Relationship Management (CRM): Provides a fully functional sales and marketing automation toolset designed to improve sales and marketing productivity, including communications and scheduling tools, pipeline and forecast management and customer service.

Sales Orders: Supports order entry, tracking and reporting order status and inventory allocations in both centralized and decentralized mode. It also allows customer service representatives (CSRs) to configure the process to match the company business processes.

Customer Self Service (CSS): Provides a web storefront for self-service sales transactions and inquiries that enable suppliers to automatically take orders while reducing processing cost and time to deliver, and with a higher degree of accuracy.

This is particularly prevalent in the over-the-counter (OTC) medical device market.

Configurator: QAD’s complete rules-based product configuration suite supports configurations from quoting and order entry all the way through production planning, shop floor control, serialization, order fulfillment and after-sale service and support.

Sales Quotations: Supports management of sales quotations for tracking and conversion to sales orders.

Shipment Performance: Continuously monitors shipments and tracks performance against industry metrics, including DIFOT (Delivery in Full, On Time).

Service & Support Management: Manages installation, ongoing support, maintenance and repair of products including coverage by warranty or service contracts and tracks engineering resources.

Mobile Field Service: PC-based application that allows field engineers to log in remotely to record activities from a customer site, driving improved customer service and field productivity.

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