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QAD Inc.

Philosophy » Customer Service

Customer Service


Customer Service is a compound measure of Sales, Delivery and After Sale performance, and includes activities that enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Customer service plays an important role in an organization's ability to generate income and revenue, in which a customer service experience can change the entire perception a customer has of the organization.

Common Metrics (Top 4)

  1. In Full And On Time By Order
  2. In Full And On Time By Line
  3. Forecast Accuracy
  4. Inventory Accuracy

More Customer Service common metrics.

Best Practice (Top 5)

  1. Sales & Operations Planning
  2. Postponement
  3. Consignment Inventory
  4. Bar-coding / RF
  5. Electronic Orders

More Customer Service best practices.