In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.> Enterprise Software Solutions: ERP, MRP, Lean Manufacturing | QAD Business Software
Leaders in On-Premise and Cloud ERP
Solutions for Global Manufacturers

Processes » Business Processes » Engage


QAD Enterprise Applications provides tools for every phase of the customer life cycle from quotations and RFQs to order and delivery through after-sale service and support. Customers can choose self-service options, EDI or traditional communication channels, and QAD Enterprise Applications gives the company a complete view of the customer.

Improve response time: Customers want information about order status, including inventory on hand, invoice or shipment information or pricing — and business systems must deliver this information whenever and however customers ask.

Communicate through multiple channels: Whether your customer chooses self-service, phone, fax, EDI or XML, QAD Enterprise Applications handles them all and provides a complete picture of the customer’s interactions with your company.

Effective Enterprise Best Practices

  • Web orders integrated with pricing, ATP and back-end supply chain functions
  • Complete capture of a customer's interactions
  • Integrated marketing, sales and customer service database
  • Customer self-service to place orders and check status
  • Customized configurations in quoting and order entry process

Effective Enterprise Metrics

  • Lead-to-Customer conversion ratio
  • Quote-to-Order conversion ratio
  • Time to convert a lead to a customer
  • Time between customer call and company response
  • Cost of customer acquisition
  • Average time to resolve a customer issue
  • Campaign effectiveness by demographic, by product
  • Promotion effectiveness by demographic, by product

Print printer-friendly

Privacy Policy | Terms of Use | Legal | Site Map                 Copyright 1997-2015 QAD Inc. Our Passion. Your Advantage.