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Web Account and QAD.com Login FAQs

Are you having trouble using your QAD Web Account?  Here are a few of the most common problems you might encounter.

Why do I get Invalid Credentials or Locked Account?

Did you just register for a new web account?

  • Your new account is being processed and cannot be used until our validation process is complete. Please wait for an hour after receiving an email confirmation before attempting to log in.

Did you just update your profile or get a new password?

  • Your changes are still being processed. Please wait for an hour after receiving an email confirmation before attempting to log in.

Has it been over an hour since receiving a confirmation email?

  • Clear temporary internet files, cookies and stored passwords, close the browser then open a new browser session to test.
  • If you continue to experience a login problem after clearing the temporary internet files, cookies, and stored passwords please contact webaccount@qad.com for help.

How did my account get locked?

  • If you make several failed attempts to log in, your web account is automatically locked for security reasons. Please wait for at least 30 minutes before trying again and if you still have problems, please contact webaccount@qad.com for help.
  • If you have not updated your web account password in the last 12 months your account is automatically locked. Use Forgot Your Password to automatically reset your password and unlock the account. Please wait for an hour after receiving an email confirmation before attempting to log in.

Why won't my username and password work?

  • If none of tips above apply to your situation it is possible you are not using the correct username and password combination. Please use Forgot Your Username and/ or Forgot Your Password to retrieve your account information.

How does the Web Account Registration Process work for a new account?

After you register for a new Web Account your request is matched to active business agreements between your company and QAD. The matching process can be delayed if information is left blank or entered incorrectly in your request. Here is an overview of what to expect when registering for a new web account:

  • To have your account process more quickly – please include your customer number and your valid company domain email address.
  • A confirmation email is sent out once your request has been successfully matched to a company profile. For security reasons only the username you selected will be in the confirmation email.
  • Please wait for an hour after receiving an email confirmation before attempting to log in.
  • Web accounts are intended for individual use (not group accounts) and one web account is allowed per email address. If you have any problems registering, please contact webaccount@qad.com for help.

Is a QAD Web Account Password Update Required?

Did you receive an email requesting you to update your password? You can find the 'My Account' link in the upper right corner of the QAD.com banner after you login.

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  • Then select “Update Profile” from the My Account drop down menu. Change your password, verify the other information in your profile is correct and submit. Please wait for an hour after receiving an email confirmation before attempting to log in.

If you do not remember your password or your update reminder email is past due, please use Forgot Your Password to automatically reset your password. This will satisfy the email request and will update your password. Please wait for an hour after receiving an email confirmation before attempting to log in. Once you are able to login, this is a good time to update your profile (as shown above) to make sure your information is current.


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