Process Intelligence

QAD Acquires Livejourney, Enabling AI-based Process Intelligence

QAD has acquired Livejourney, a provider of a real-time process mining and predictive modeling solution designed to discover, monitor and improve business processes. With Livejourney’s product, we add a leading-edge process intelligence capability to our solutions suite. This will enable our customers to continuously obtain critical, data-driven insights into how their processes in manufacturing, supply chain, and general company operations are actually flowing and performing.

QAD customers will benefit from continuous improvement actions and value creation backed by process mining, monitoring and predictive modeling. Livejourney customers will benefit from QAD’s global presence, 24/7 support, and portfolio of ERP and supply chain solutions. The combination of Livejourney’s solution with QAD Adaptive Applications will deliver additional capability to enable the Adaptive Supply Chain and Adaptive Manufacturing Enterprise.

Product and Roadmap Overview

Livejourney’s Process Mining solution will be incorporated across QAD’s capabilities augmenting the intelligent, agile, and innovative characteristics of Adaptive Manufacturing Enterprises and Adaptive Supply Chains. To address the unprecedented rate of disruption and workforce turnover, companies must leverage technology to provide unbiased monitoring around the clock. The Livejourney solution will be the basis for QAD's roadmap around digital process mining, monitoring and intelligence.

Core capabilities of the platform currently include:

  • Process Discovery
    • See your processes through a three-dimensional, time-inclusive viewer
    • Measure the health and compliance of your workflows
    • Identify areas where you can create value

  • Process Monitoring
    • Give your decision-makers a control tower to see real-time performance
    • No eyes on the application? No problem! We provide active deviation alerts
    • Analyze KPIs based on real events rather than assumed circumstances

  • Process Enhancement
    • Predict the impact of “what if” scenarios with ML-enhanced simulation
    • Perform root cause analysis digitally before deploying actual process changes
    • Gain confidence in projected ROI through transparent data modeling

Quantified business benefits achieved by Livejourney customers include:

  • Finance
    • Saved over $300,000 in six months by uncovering unnecessary rework and redesigning complex processes

  • Equipment maintenance
    • Saved three weeks of machine uptime and increased first-level repair success by 20% for an overall maintenance productivity increase of 30% after one year

  • Supply chain
    • Rapidly corrected 25% of delivery delays and identified the broken link in all recent missed deliveries within three days

  • Customer experience
    • Increased conversion rate, increased customer satisfaction by 16%, and decreased time spent on non-productive activities by 30% within two months

Questions?

More information on this acquisition and the future roadmap will be shared as it becomes available. For questions or if you’re interested in learning more about these solutions for your business, please contact [email protected].