Gestione Clienti

Datasheet Endpoint

Streamlined Solutions for Customer Satisfaction

È necessario fornire più di un semplice prodotto per far tornare i clienti: brevi tempi di acquisizione degli ordini, ordini perfetti, opzioni self-service, consegna rapida, alta qualità, configurazioni prodotti personalizzate, servizio di consegna tempestivo, supporto completo e fatture accurate. QAD Adaptive ERP offre tutto questo e molto altro per aiutarti a soddisfare i tuoi clienti.

Improve responsiveness through collaboration during all phases of the customer life-cycle.

Customer Management
  • Sales Orders & Invoicing
  • Create and confirm quotations, sales orders, verify credit, allocate inventory, pick and ship products, and process invoices.
  • Increase your profits by improving customer acquisition and retention with a 360-degree view of your customer interactions from prospect to post-sale service and support.

  • Sales Analysis
  • Monitor your margins and salesperson productivity and analyze sales by product, item, site and customer.
  • QAD Configurator
  • Offer mass customized products to improve customer satisfaction; ensure accurate pricing, configuration viability and material needs; and reduce scrap and rework. Configure centrally and deliver from any facility, or configure and deliver from the same site.

  • QAD Customer Self Service (QAD CSS)
  • Automatically take orders on this web store-front that you can match to your own website’s branding.
  • QAD Trade Activity Management (QAD TAM)
  • Support buying groups, contract management and best price management, and track financial impact of promotion and rebates.

Service & Support
  • Service and Support Management
  • Get after-sales service and support, covering all aspects of tracking and support for equipment.
  • Field Service Scheduler
  • Reduce cost and improve customer service by increasing service engineers’ productivity.

  • Mobile Field Service
  • Give the technician fast and easy visibility of call assignments and end user details, and accelerate tasks like activity reporting and parts replenishment.

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