Complete Customer Management
Improving the Customer Experience with Increased Visibility
With the quickly evolving and frequent changes in customer demand, manufacturers require complete visibility and real-time collaboration with their customers to better respond, to demand changes, fulfill quality products on-time, and exceed the customer’s expectations and satisfaction with timely service. Adaptive Manufacturing Enterprises ensure an outstanding customer experience to help acquire, sell to and retain customers with the least effort and expense.
Solutions for Complete Customer Management
Complete Customer Management allows manufacturers to drive their customers along a journey, from prospective lead to trusted business partner. The solution manages orders, pricing, customization and fulfillment. It includes sales and marketing automation, helps manage salesforce activities and performance, provides tools to monitor sales processes and run effective campaigns, and includes analytic and simulation tools to determine the best next steps for each customer. This completely integrated solution allows full visibility and control of every customer’s business and lifecycle.
- QAD Customer and Service Management
- QAD Trade Activity Management
- QAD Customer Self Service
- QAD Configurator
- QAD CRM for Manufacturers
- QAD Field Service Management
Actionable Insights: Customer Sales and Service
QAD Action Centers provide analytics to help managers and users monitor metrics and KPIs. Learn about the KPIs included with the Customer Sales and Service Action Center and why they matter.
Avoiding Death by Spreadsheet in the Life Sciences Industry
QAD Trade Activity Management can help to manage the complexities and address the challenges associated with contract management. It easily integrates with the operational and financial modules of QAD Adaptive ERP.
Metrics that Matter: Customer Service
Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations.
QAD Sales & Service Demos
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