Complete Customer Management
Improving the Customer Experience with Increased Visibility
With the quickly evolving and frequent changes in customer demand, manufacturers require complete visibility and real-time collaboration with their customers to better respond, to demand changes, fulfill quality products on-time, and exceed the customer’s expectations and satisfaction with timely service. Adaptive Manufacturing Enterprises ensure an outstanding customer experience to help acquire, sell to and retain customers with the least effort and expense.
Solutions for Complete Customer Management
Complete Customer Management allows manufacturers to drive their customers along a journey, from prospective lead to trusted business partner. The solution manages orders, pricing, customization and fulfillment. It includes sales and marketing automation, helps manage salesforce activities and performance, provides tools to monitor sales processes and run effective campaigns, and includes analytic and simulation tools to determine the best next steps for each customer. This completely integrated solution allows full visibility and control of every customer’s business and lifecycle.
- QAD Customer and Service Management
- QAD Trade Activity Management
- QAD Customer Self Service
- QAD Configurator
- QAD CRM for Manufacturers
- QAD Field Service Management
Actionable Insights: Customer Support
Understanding how customers are faring as they use your products and support services is crucial to customer retention and brand image. Learn about the KPIs included with the Customer Support Action Center and why they matter.
Actionable Insights: Customer Sales and Service
If you want customers to keep coming back with new orders, every interaction must be perfect. Learn about the KPIs included with the Customer Sales and Service Action Center and why they matter.
Avoiding Death by Spreadsheet in the Life Sciences Industry
QAD Trade Activity Management can help to manage the complexities and address the challenges associated with contract management. It easily integrates with the operational and financial modules of QAD Adaptive ERP.
Make to Order at Scale – A Disruptor Here to Stay
The build-to-order customization of products has disrupted manufacturing for years. 'Make to Order at Scale' is now driving manufacturers to get more creative with their approach.
Metrics that Matter: Customer Service
Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations.
Shifting the Focus from B2B to B2B2C
Business-to-business-to-consumer (B2B2C) is combining B2B and B2C business relationships for a complete product or service transaction. This is an area where things are changing, at least in the manufacturing world.
QAD Sales & Service Demos
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