Complete Customer Management
With the fast evolving and frequent changes in customer demand, your organization requires complete visibility and real-time collaboration. Allow your team to better respond, fulfill and service clients to exceed the customer’s expectations and satisfaction.
We chose QAD Digital Commerce not only because their platform is easily adaptable and highly flexible, but also because of their willingness to truly listen and understand our needs.
Steven Listwan, Director of e-Commerce, Rainbow Resource Center
Key Business Challenges
Constant pressure to acquire and retain customers
Ever-changing customer demand, pricing, shipping and service requirements
Mandate to comply with stringent customer, industry and governmental regulations and requirements
Lack of access and 360° visibility to key customer information
Complexity of tracking customer post-purchase needs and in managing day-to-day inquiries and service calls
In-depth profitability reporting and analysis - counting quotes, promotions, contracts, returns, warranty costs and recalls
QAD Key Capabilities
- Manage the complete customer lifecycle with ease
- Elevate customer service management efficiency
- Enhance revenue and customer loyalty
View Sales Solution
View Field Service Management Solution
View QAD Digital Commerce Solution
Complete Customer Management Overview
QAD Digital Commerce Enables Complex Configuration of Online Orders for Edwards Garment
The new e-commerce solution from QAD Digital Commerce simplifies order-taking and builds business efficiencies for the uniform and apparel company.
Bickford's Group Turns to QAD TAM to Help Manage its Diverse Distribution Network
Learn how QAD enabled beverage manufacturer Bickford's Group to automate various processes with its integrated trade activity management (TAM) tool.
IMRIS
Learn how QAD enabled a global life science leader in intraoperative imaging technologies to increase productivity by reducing time to record service calls with Field Service Management on the Adaptive UX platform.
Further Information
Actionable Insights: Customer Support
Most Marketing Leaders Are Investing in B2B Digital Commerce: Why Aren’t You?
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