ADM（NEOVIA）

The Challenge:

STRUCTURE, PLAN, INCREASE RELIABILITY

While complete foods — the company’s core business —- remain a focal point for ADM, accounting for 35% of the company’s turnover, the pet food and additives sector has continued to expand, leading to a profound change in culture. “We have moved from a predominantly logistics culture in complete food to a global supply chain management culture in an attempt to meet our customers’ expectations in both these areas. This is helping us to advance on all fronts,” explains Pierre Monchal, ADM‘s (NEOVIA) Corporate Supply Chain Director.

“In fact, take mass distribution, for instance, our customers’ requirements are constantly changing; hence, our regular promotions and frequent product changes. In addition, manufacturers who use our additives can also switch quite quickly from one type of product to another, depending on changes in regulations and market expectations. For our part, the production chain for the products we offer is longer than that of our historical markets. Therefore, properly anticipating our customers’ requirements has become strategic so that our entire supply chain — from purchasing through to distribution via the production plants — could be ready to meet those needs.”

“We have, therefore, gradually moved to a genuine culture of anticipating and adapting to the market, calling for improved demand forecasts and better fine-tuned preparation of operations,” explains Monchal.

For “pilot” businesses that embraced this new culture, standard tools, such as Excel, for example, soon showed their limitations. The urgent need for powerful structuring became apparent. An APS (Advanced Planning System) solution was required and ADM opted for QAD DSCP.

The Solution:

ROBUST, AGILE AND IN THE CLOUD

In addition to the broad operating spectrum of the Demand Planning, Distribution Planning and Production Planning solutions, QAD DSCP demonstrates its expertise and ability to support ADM every step of the way.

“Like us, QAD is an innovative, world-class business that listens to its customers and, above all, understands their needs,” adds Monchal. “This is a company that has kept the human touch despite its international remit.”

Final decisions regarding solutions and partners were made after launching an invitation to tender with seven software vendors.

These solutions will be cloud-based. The IT system department adopts a formal approach — outsourcing and hosting must be subcontracted. Secure data, their centralization, management, circulation and reliability — all of this requires an IT and cloud expert — who better than QAD? And they were soon proved right. In fact, when NEOVIA was taken over by ADM and the two animal health entities were merged, there was no tedious and costly switchover between two different settings — just seamless integration thanks to the cloud-based system.

The project got off the ground by deploying the Demand Planning solution for three pilot entities: Petfood Brazil, Petfood Mexico and Ingredients (global business based in Switzerland). The others will be used later down the line.

优势：

持续改进

Monchal 表示：“需求计划为我们提供了可靠、通用的共享数据。我们在销售预测准确性方面取得了显著成果。这反过来又提升了我们的客户服务水平并减少了库存。这些切实的改进得益于 QAD DSCP 的使用以及我们团队日益成熟的经验——两者密不可分。”

“被ADM收购迫使我们放慢了步伐，专注于整合，但我们的部署计划已经重新启动，为供应计划试点做准备，”Monchal解释道。“无论在哪个国家，我们的支持率依然强劲，即使这需要我们彻底改变日常业务的运作方式。这是多么巨大的转变啊！”

Monchal 总结道：“在所有国家/地区实施 QAD DSCP 解决方案需要一些时间，其中一些国家/地区在供应链上的排名不如其他国家/地区高，而且要求也各不相同。尽管如此，我们仍然坚信 QAD 基于云的端到端 DSCP 解决方案能够有效促进我们的发展，并支持我们的销售与运营 (S&OP) 流程。”

*QAD 数字供应链规划 (DSCP) 前身为 QAD DynaSys