Make Sure the “I” in KPI Indicates “Impact”
Every manufacturer has instituted key performance indicator (KPIs) metrics intended to establish baseline performance levels and monitor efforts for improvements. Individual KPIs are often championed by one segment of the organization...
Career Education: QADer for a Day
We recently hosted a group of students from the Santa Barbara High School Computer Science (SBHS CS) Academy at our corporate headquarters for a day of career education. Our leaders have...
DIFOT: The Key to Positive Customer Relationships
Stephen Covey, author of "The 7 Habits of Highly Effective People," once wrote about the concept of the "Emotional Bank Account." It's the idea that everything you say or do to...
Customer Success in Action
This marks the fourth year in a row that we’ve featured customer showcase videos at Explore. As customer success marketing manager, it’s one of my favorite — and most rewarding —...



