MIGUEL TORRES CHILE

The Challenge:

TRACEABILITY AND QUALITY SPECIFICATIONS MAKE FIELD TO STORE VISIBILITY ESSENTIAL

Viticulture and winemaking are manual processes by nature but Miguel Torres Chile recognized the importance of digitization and needed an ERP solution that would bring data from across its production process into a centralized database where it could react to market, growing and production changes in real time. It also wanted to use that data to advance its sustainability strategy and minimize costs.

“Miguel Torres’ strategy is basically to react quickly, try to anticipate what is coming and be very agile and flexible. In this, technology plays an important role,” explains Gamerre. “Digitization, improving processes and automation make us better prepared for the changes that are coming.”

“The adaptability of the systems has to be in accordance with the changes that are taking place in the world today. The world is very fast, so we need the system to change with us,” adds Ana Moya, Accounting Manager of Miguel Torres Chile.

The wine industry and mapping oenological processes, in particular, are extremely complex and the company was looking for a solution that was flexible, adaptable and easy to integrate. It also wanted to ensure the shift away from manual labor processes was smooth for workers.

Miguel Torres Chile found everything it was looking for in QAD but faced another challenge: Implementing the solution to its exacting specifications and viticulture processes would be extremely complex.

About the Partner:

IT CONOSUR

IT Conosur consulting company is an IT service and advice company part of the QAD Partner network. It is the exclusive representative of QAD Enterprise Applications and Solutions for the Southern Cone region. The company is headquartered in Santiago, Chile, and has offices in Argentina, Peru and other parts of the Southern Cone.

The company has been distributing QAD software for more than 20 years and has helped many customers complete projects that support greater efficiency and adaptability. The team is led by Founding Partner and General Manager Jorge Antonio Ríos Grotewold. Jorge has an excellent relationship with both QAD and customer Miguel Torres Chile.

IT Conosur is a trusted QAD Partner and one the team counts on to complete projects on time and to the highest standard possible. The company has a team of senior engineers who specialize in QAD software and assist with all projects. They have QAD Certifications for different QAD ERP tools and enhancements.

The Solution:

IT CONOSUR HELPS ADAPT QAD ERP MODULES TO MIGUEL TORRES WINES’ UNIQUE BUSINESS NEEDS

“IT Conosur became our strategic partner, it accepted the challenge,” says Gamerre. “IT Conosur understood us.”

With the experts at QAD and IT Conosur at its back, Miguel Torres Chile implemented QAD ERP and all of its modules, including the Viticulture and Field module. The solution has grown with the company and it recently moved to the latest version to support e-commerce and the local and international distribution of its products. The company also has a point-of-sale (POS) system attached to QAD to support on-site sales and its restaurant location.

“We started with IT Conosur and the trust we had with them. They accompanied us on our growth trajectory because when we started with QAD, we were very small. We began to grow and they grew with us, accompanying us all this way,” adds Moya.

“IT Conosur also experimented together with us, which is one of the things we like most about them”, says Moya. “We start with an idea and they are very supportive. IT Conosur helps us with all the projects that we create.”

QAD Partner IT Conosur helped ensure a successful implementation, but Miguel Torres Chile was also drawn on QAD ERP’s unique features, including the way all its modules are integrated into a single platform.

No other company has developed a system that works like the QAD Fields and Viticulture Module, comments Alberto Barahona, IT Manager of Miguel Torres Chile. 

“It is a single module and it is marvelous because it allows you to control the costs and expenses of the fields. It controls all the oenological production, which is very different from a normal production,” adds Barahona.

“The great advantage is that it is integrated into the rest of the modules including the financial module, so you have control of expenses, costs and investments.”

These features and Partners like IT Conosur are also part of the reason Miguel Torres Chile chose QAD over another major ERP competitor when its parent business in Spain changed systems. Although the competitor had the ability to deliver a lot of information, it was also very slow, say the experts at Miguel Torres.

“The competitor is very rigid and does not allow us the flexibility that companies like ours need,” comments Moya. QAD ERP is different.

“What the industry and companies like ours need is the software flexibility provided by IT Conosur and QAD,” advises Gamerre.

“QAD ERP allows you to generate change quickly. It is more adaptable and, when you have a partner like Jorge of IT Conosur by your side, it makes your life a little bit easier.”

The Benefits:

QAD AND IT CONOSUR UNIFY DATA IN A SINGLE PLATFORM TO ENABLE TRACEABILITY AND ADAPTABILITY

Since implementing QAD ERP and collaborating with IT Conosur, Miguel Torres Chile has transformed from a small winery reliant on manual processes into a larger organization with all the information it needs to make informed decisions, fast.

“QAD is a powerful, stable tool that allows me to make decisions in real time and dynamically,” states Gamerre. “And the stability, tranquility, commitment and knowledge of Jorge’s team was what led us to maintain this relationship for so long.”

“QAD helps us by allowing us to have everything unified in a single system, all integrated,” agrees Barhaona. 

QAD and IT Conosur have changed the way Miguel Torres Chile does business. Data traceability is easy with every module integrated into a single, adaptable platform. Now, the team can trace grapes and production data by the bottle and take a much more granular approach to accounting, quality and other processes. Moya explains:

“IT Conosur and QAD gave me tools to enable data traceability and direct integration with accounting. The numbers are fully eligible and the audits are transparent because there isn’t any information that we have to get elsewhere. We see everything online and the exchange of information is practically instant.”

Moya concludes: “You can trust that QAD ERP is a system that will allow you the flexibility needed to work with information and the traceability that our industry or any other is going to need. There is data transparency you can trust and above all, you can trust that IT Conosur will offer permanent support in a flexible way that’s very adaptable to the needs of the industry.”