This section contains an overview of QAD Customer Relationship Management (QAD CRM). It discusses the following topics:

Introduction
Discusses the different sections of CRM and how they are used.

Sales Management
Explains how Sales Management works and lists its functions and modules.

Marketing Management
Discusses the functions of Marketing Management and lists its modules.

Remote Sales
Discusses the uses of the Remote Sales function.

Integration with QAD Enterprise Applications
Discusses how CRM can be integrated with other modules and lists them.

Working With Multiple Domains and Business Units
Explains how CRM connects to other domains and programs.

Integration with Microsoft Exchange Server
Explains how to use the Exchange Server Integration module.