Exchange Server integration stores references to all e-mail messages sent to and received from a contact that exists in QAD CRM as part of the activity history against that contact. After synchronization, you can view the contact person activity history in QAD CRM.

When you create a mail message in Outlook, if the mail ID in the To field matches a contact in CRM, a history record is created for the contact. If no unique contact is found, an error record is created in the event log. Select a record and choose Attach Contact to resolve the problem.