Filtering Issues
Use the Issue Filter dialog box to create filters to use when viewing customer service issue records. When you have many issues, using filters is a useful way to limit the number displayed. Defined filters appear in the task pane to the left of the Issue browser.
You define filters for issue records as you do for other types of system records.
Note: After modifying an existing filter, you may have to choose the Refresh command on the right-click menu to refresh the issue records list for the modified filter.