A fundamental concern in service is the management of information flow between end users and your internal service operations. This means managing incoming service issues. Service issues record end-user interaction and maintain visibility over open problems and support needs. This section introduces service issues and their management.

Overview
Describes the uses of the Customer Service module and the prerequisites for using it.

Maintaining Service Issue Status
Explains how to use the Issue Status Maintenance screen.

Viewing Customer Service Issues
Explains how to use the Issue Management screen.

Defining Issue Details
Explains how to use the Issue Details dialog box.

Filtering Issues
Explains how to use the Issue Filter dialog box.