Service usually involves direct communication with the end user. At times, it may even be necessary to contact a range or all end users in the installed base. This might be needed to alert users to a new product upgrade, or warn them of a product defect.

Installed Base Marketing Letter (11.3.21) enables you to create such a letter automatically. The letter can be based on comments created through the Master Comments (1.12) function. The system automatically selects comments in the language of the end user.