To use fixed pricing, the proper codes must be set up:

To support the use of fixed pricing, service price lists can be set up using the Fixed Price UM (defined in Call Management Control). If a work code that has Fixed Price set to Yes is used, the Fixed Price field in CAR also defaults to Yes. In this case, a fixed price charge code is also suggested by default, and the system looks for a price on the associated price list for the call line item with the fixed price UM. This price is used as the price for the repair. Fixed prices are defined on a Type R price list. This is the item being repaired, not an item used during repair. Fixed Price is automatically used for Depot Order Replacement lines.