Special Units of Measure
S
In service activities, two units of measure have a special significance. These are defined in the Call Recording/Invoicing frame of Call Management Control. They must first be set up in Generalized Codes Maintenance for pt_um.
• Exchange UM is used in the Call Activity Recording exchange process to determine the credit given for an exchanged item
• When the return status specified indicates an exchange and the item being returned has no coverage, the system looks for an exchange price with the exchange unit of measure on the repair price list associated with the call.
• This price displays as the default exchange price for the item
• Fixed Price UM defines the price for a fixed price repair
• Fixed prices are specified for the item being repaired, not the parts used in the repair process.
