The sites set up with Default Site Maintenance (11.21.13) are accessed by various functions during service activity including returns and exchanges in Call Activity Recording, issues in CAR and MO Maintenance, and MO Direct/Pending Returns. Default sites for RMAs are set up in RMA/RTS Control.

Default sites can be set up for various combinations of product line, service group, work code, item, and area. The values specified in the first frame of Default Site Maintenance serve as a key for locating site defaults. You can enter any number of specific combinations or create more generic defaults that apply to entire product lines or a particular area.