Report Status
Each report opened for a line item has a status, indicating its position in the recording life cycle. Four statuses are currently used:
Quote (Q)
A report opened in Call Quote Maintenance to record the activity that would be needed to service a line item is given a status of Q.
Invoiceable (I)
The initial status of a new report opened in Call Activity Recording is invoiceable, indicating that this report is ready to be invoiced.
Hold (H)
This status can be used in Call Activity Recording to indicate that a report should not be invoiced. Reports are automatically set to Hold by the system if an error occurs during the transaction processing step. This status can also be specified manually if you want to delay invoicing for some reason.
Closed (C)
When an invoice is posted, the status of the report is automatically set to C. You can manually close a report with no detail if it was opened by mistake. Once closed, a report cannot be reopened. A closed report cannot be modified, with the exception of fault codes and comments.
