Much of the background for processing in CAR has already been set up when the call was taken. This figure shows how the system applies values from the service type found to be effective when a call is taken. The levels and limits of coverage for this type will carry over into CAR.

Typically, these are not changed. If a contract exists for an item, in a typical business situation, this is what is used to cover it. If you choose to override the coverage determined by the system, the system still retains information about any contract or warranty associated with the item.