The information in the Labor/Expenses Detail frame may default from information recorded during the call or information stored in related records. Otherwise, it is calculated by the system. Standard costs are calculated as follows:

If the service category used on this line is related to labor, this field displays the standard labor cost for the engineer for one hour, and cannot be changed. Cost is derived from the work center associated with the operation (either from the service routing or a standard operation). For labor operations entered manually, the cost is derived from the default Service Work Center specified in Call Management Control.

If the service category used on the line is related to expenses, the cost is derived from the expense cost price list (type E) associated with the call. The cost of one unit of the service category displays. If no expense cost list is found, expense cost defaults to zero and must be specified manually.