Call Invoice Recording Business Overview
This figure illustrates where Call Invoice Recording fits in the call management life cycle.
1 A call is created using any of the methods available on the system.
2 Service is provided to meet the requirement of the call and activity is recorded in Call Activity Recording. A pending invoice can be generated at the end of CAR, or later in CIR.
3 An invoice is generated and reviewed in Call Invoice Recording. Changes to pricing and other minor modifications can be made.
4 The invoice is printed and posted using standard sales order invoicing functions.
