RMA receipts require that a specific credit price list be set up in the PO/RTS/RMA Credit Pricing Menu (1.10.2). The credit price list defaults from the service type in effect, but can be modified when an RMA is created.

The credit price list specified on the header applies by default to each RMA receipt line item. If no credit price list exists, the price displayed for that line item will be zero. This is because the RMA receipt only looks at the Credit Price List, not the full item price.

If a restocking charge has been specified on the service type providing coverage, it displays in the discount field. The credit price is multiplied by the restocking percent. This amount is deducted from the credit to be provided the customer.