Modifying Bank Details on a Customer Payment
When using a customer payment to process invoices, the system loads the default account number, own bank account, and payment format defined for this customer into the payment fields. These banking details are then used for all open items contained in the payment.
Because businesses can need to change the default own bank account and payment format during the payment cycle, you can change the payment banking details for a customer payment in any status other than Paid. This means that you can create and allocate a payment to open items for one or multiple customers, each with different banking details. Once the allocation is complete, you can then select a different own bank number and payment format in the payment header.
Example: You create a customer payment for Customer A, for whom the customer bank account number is 13336789, the default payment format is AR check, and the own bank number is 77778888 (linked to GL account 1012). You set the payment amount and click the Allocate button to allocate to open items.
You allocate to items for open items with differing payment details. Click OK to return to the payment screen.
To change the banking details, click the Bank GL Account lookup to select a different own bank account for this customer. You select the customer bank account number 22234376, the default payment format is AR draft, and the own bank number is 88889999 (linked to GL account 2012). All the open items included in the payment inherit these payment details.
Note: You can also change the bank accounts and payment format of the payment before allocating to invoices.
You can even specify that you want to pay invoices from customers with a payment from a different customer. To do this, clear the Customer Code field in the Allocation Search criteria, and replace it with another customer code.
If the own bank number and payment format is not defined for any of the customers for whom open items are included in the payment, the system automatically adds this combination as a new line on the banking tab of the customer record.
When the open item is fully paid, the payment details on the Financials Info tab of the invoice are replaced by the new combination. When the item is partially paid, the system adds a new line to the Financial Info tab of the invoice for the open balance, and retains the open item format and attributes for this amount.
The original and new payment formats used in this process may contain payment attributes, and the attributes of a new payment format must be consistent with the attributes applied to the original open item. The following restrictions apply:
Payment Format Attribute Restrictions
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Payment Format on Open Item
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Payment Format on Customer Payment
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Result
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Different type of format from Payment; no attributes
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Different type of format from Open Item; no attributes
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The format can be changed.
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Same type of format as Payment; has attributes.
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Same type of format as Open Item; has attributes
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The format can be changed. The system checks that the payment does not contain two open items with the same format but different attributes.
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Different type of format from Payment; has attributes
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Different type of format from Open Item; no attributes
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The system displays a warning that the open item attributes will be removed. The format can be changed.
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Different type of format from Payment; has or does not have attributes
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Different type of format from Open Item; has attributes.
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The format cannot be changed. When the format selected for the payment is different from the open item format and has attributes, the system prevents you from allocating to open items. This is because the new format attributes may conflict with those of the open items.
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