QAD 2017 Enterprise Edition > User Guides > Purchasing > Purchasing > Creating Returns
  
Creating Returns
There are two ways to return goods to a supplier. If the purchase order still exists, use Purchase Order Returns (5.13.7). Or use Purchase Order Maintenance (5.7) to enter a new line or order for the items to be returned. Use negative numbers to indicate returned quantities. Receive items in Purchase Order Receipts (5.13.1).
If you are using the Service/Support Management module, the Return to Supplier functions (11.7.3) are used to return items to the supplier for service.
See QAD Service/Support Management User Guide for details.
Note: If you are not using purchasing, you can use Issues–Return to Supplier (3.8). This program is disabled once purchasing is installed.
The Return to Replace field in Purchase Order Returns defaults to No, indicating a return for credit. If Yes, the system automatically adds a new line to the original PO for the returned quantity.
Note: The Return to Replace option reopens a closed PO, but does not work if the original PO has been deleted.
All fields on the new line default to values for the returned line item except order quantity, which shows that quantity returned, cumulative quantity received, last quantity received, last quantity returned, and last quantity changed are all zero. The date received field for the new line is set to unknown, and the line number is set to the highest line on the PO plus one. The new line updates quantity on order, MRP, and transaction history just like any other PO line.
When you process a purchase receipt against the supplier invoice with Supplier Invoice Maintenance (28.1.1), the quantity returned appears in the receiver window as a negative quantity offset against the original PO line.
Purchase Order Returns supports reverse tax accruals and re-averages cost (return goods at the original received value). For returns of subcontracted material, you can specify whether the return should update the appropriate work order operation queues.
Many countries require that formal shipping documents accompany any movement of goods, even when goods are merely transferred, not sold. You can record shipping information and generate shipping documents for issue transactions in Purchase Order Returns.
See “Purchase Order Returns” in the Shipping chapter of QAD Sales User Guide.