General Service Workflow
The four functional areas illustrated in
General Workflow in SSM determine a natural flow and logical progression from:
1 Defining the codes controlling service limits and variables to...
2 Defining the service relationship with the customer to...
3 Managing the contact that results through a call to...
4 Managing the physical response to a customer need, including repairs, installation, preventive maintenance, and returns.
General Workflow in SSM
All service activity is driven by the relationships defined in the warranty, contract type, or service contract supplying the terms of coverage for a particular activity.
