QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Introduction to SSM > Organization of the SSM Module > Interactions with Other Modules
  
Interactions with Other Modules
Service/Support Management relies heavily on information that is set up and managed in other business areas and modules. SSM and Other Business Areas and Modules illustrates how SSM draws on data from other modules. In the figure, striped modules are optional; solid modules are required to run SSM. Arrows indicate the direction of data flow.

SSM and Other Business Areas and Modules
SSM Interaction with Other Modules summarizes these relationships. SSM uses the data listed in the second column in various service functions. The column labeled Data Output by SSM indicates ways that service functions may modify data managed in other modules.
SSM interactions with other business areas and modules are discussed in detail in the relevant topics.

SSM Interaction with Other Modules
 
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Data Used by SSM
Data Output by SSM
1.
Items/Sites
Item records, item/site records, locations, location statuses, product lines, product line accounts, price lists for RMAs and RTSs, master comments, units of measure, Regulatory Attributes features
Item service attributes
2.
Addresses
Customers, suppliers, salespersons, trailer codes
End users (type of customer record), engineers (type of employee), customer open balance.
3.
Inventory Control
Inventory balances
Inventory transactions: issues, transfers, unplanned receipts, unplanned issues, ORD-SO, ISS-SO, ORD‑PO, RCT-PO, ISS‑WO
5.
Purchasing
None
RTSs are a type of purchase order
7.
Sales Quotations/Orders/ Invoices
Source for contract quote and contract line items
Installed base updates from Invoice Post and Print
Installation calls from sales order shipments
Sales Order Control settings (RMAs and material orders)
Credit hold/removal for RMAs
Coverage for quoted item
RMAs and MOs are a type of sales order. Call and contract invoices represent types of sales order invoices.
Invoices for calls, contracts, and RMAs are printed and posted here.
8.
Configured Products
Source for information in installed base
Can be used in RMAs
Installed base records created from posting sales orders for configured products
13.
Product Structures
Standard BOM as source for service BOM
Service BOMs
14.
Routings/Work Centers
Standard work center
(for labor rate)
Service work centers
16.
Work Orders
 
CAR reports
RMA release to work order
22.
Forecast/Master Plan
Forecast
Forecast consumption from RMA issue lines and expensed MOs
23.
Material Requirements Plan
 
Gross requirements from RMAs, CAR, MOs
25.
General Ledger
Accounts, sub-accounts, cost centers, projects
GL transactions from call, RMA, and contract invoices, MO shipments between sites
26.
Multiple Currency
Currencies, exchange rates, and rounding methods
 
27.
Accounts Receivable
Customers, ship-tos, end users
Amounts from call, RMA, and contract invoices; new end users and ship-tos
28.
Accounts Payable
Suppliers
RTS payables
29.
Tax Management
Tax setup data, Intrastat reporting codes
Tax transactions for reporting, Intrastat data for RMAs, RTSs, and material orders
36.
System Administration
Default accounts, generalized codes, language codes, security, printer setup, batch processing, SSM Accounting Control settings